Fair Return Policy
Almost item you order at PEMUT or Our Partner Shop is printed for you on-demand by hand. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re 100% satisfied with your order. This is why you can rely on our fair return policy.
14-day Return Guarantee
For any defective products, send us an e-mail at [email protected] for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item.
We will refund or reship your order at no cost in the following cases:
– The product itself is flawed
– Design error: wrong design compared to information provided on our site
– The following information of product is not the same as the order: type, size, color…
What should you do?
For any refund request, you need to report to us within 14 days since you get your items. Please provide us following informations to our support email: [email protected]
- Your order/invoice ID
- In case you get wrong item/ damaged item please send us a picture of the item you received.
Once we evaluate, the refund request will be processed within 1-3 business days. If the request is approved by our team, the refund is expected to be arrived in 2-3 business days.
Please Note: We do not process a refund or reship in the following cases:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
- Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivered” in the tracking system, having been shipped into your mailbox but gotten lost).
If the item is as described but you want to return product:
To make a return please e-mail us or Contact Us Page, we will send to you the return address.
Customers must send the package exactly how they received it in mint condition, then send us the receipt and tracking number of the shipment and we will issue a refund.
The return shipping cost will be paid by the customer.
Please be informed that a management, processing, transaction and restock fee (35% of your total order value) will be applied for the return. Once we received your return, we will issue a partial refund to you after deducting the above fees.
Cancel (if applicable)
After making a purchase, customers have 24 hour to request cancellation.
Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.
After that date, the item will be produced and we can’t support any further.
For Paypal Account: 2-3 business days.
For Credit card Account: 10-14 business days.
The exact length of time is dependent on your card issuing bank.
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like wrong size problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
Late or missing refunds (if applicable)
If you haven’t received a refund yet:
– Firstly check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Thirdly, contact your bank. There is often some processing time before a refund is posted.
– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]